Sticky Tickets will provide a refund if You are unable to attend your booked event, and You have provided the necessary evidence for one of the reasons listed below.

Please note: This is always subject to the 'General conditions of a refund' at clause 2.

Terms which are capitalised herein are defined at clause 4.

  1. Reasonable reasons to obtain a refund:

    1. When we will provide a refund

      Illness or Injury - means an illness or accidental injury to Yourself or to a member of Your Immediate Family, which results in You being unable to Attend the Event.

      Pre-existing Medical Condition - means a physical or mental health condition You have, that would not normally prevent you from attending an event.

      Death of Immediate Family Member - means Your death, the death of an Immediate Family member, or the death of a member of the group you were Attending the Event with, up to eight (8) weeks prior to the date of the Event.

      Public Transport Termination - means an unexpected disruption or termination of public transport which You could not have been aware of on or before the date of the Event.

      Flight delay or disruption - means the cancellation, or significant delay of flight/s that You were unaware of prior to the date you purchased the Tickets, which results in You not being able to Attend your Event.

      Government Travel Ban - means a public travel ban issued by your State or Territory or the Australian Federal government within seven (7) days prior to the Event.

      Mechanical Breakdown - means the mechanical breakdown, accident, fire or theft of the vehicle taking You to your Event, in the twenty-four (24) hours before the Event.

      Jury Service - means You have received a summons to attend Jury Service over the date of Your Event, which You were unaware of at the time of purchasing the Tickets.

      Court Summons - means You were summoned to be present in court proceedings on the day of the Event, which You were unaware of at the time of purchasing the Tickets.

    2. Specific reasons where refunds will not be provided:

      We will not refund for non-Attendance of an Event:

      1. if it is directly or indirectly associated with actual or perceived:
        1. war, hostilities, civil commotion;
        2. imprisonment, repatriation, deportation;
        3. poisonous biological materials, radioactivity;
        4. cyber incident or cyber act;
        5. state property seizure;
        6. if an event is deemed to be fraudulent
      2. because of Your failure to comply with any law;
      3. where exposed to any sanction, prohibition or restriction under United Nations resolutions or the trade or economic sanctions, laws or regulations of the European Union, United Kingdom or United States of America; or
      4. if twelve (12) months have passed from the date the Tickets were originally purchased to the conclusion of the Event.
  2. General conditions of Secure My Refund:

    1. The payment for Secure My Refund must be completed in full. Once the full payment for the service has been received, your upgraded refund rights will take effect.
    2. We do not refund if You were unable to attend Your Event due to a Communicable Disease, this includes if Your Event is cancelled due to government lockdowns.
    3. We do not refund if Your reason was reasonably foreseeable at the time of purchasing Your Ticket/s.
    4. We will not refund through this process if Your Event was cancelled or postponed for longer than ninety (90) days from the initial date the Event was to take place.
    5. We do not refund any donations made while purchasing Your Tickets.
    6. You can apply for a refund by completing the Secure My Refunds application form at https://www.stickytickets.com.au/member/tickets/guest up to thirty (30) days after the date the Event was to take place.
    7. You must make all necessary arrangements to arrive on time to Attend the Event (including arranging any necessary permits, travel documents or visas).
    8. You must make alternate arrangements or take reasonable precautions to prevent and reduce the request for a refund.
    9. You will be asked to provide all necessary evidence or documentation (in the form required by Sticky Tickets) at Your own expense.
    10. The maximum refund value will not exceed the total value of the booking, or $1,000 AUD per order, whichever is the lesser.
    11. We may also consider other emergency circumstances at Our absolute discretion and You will need to provide evidence for these circumstances.
    12. Transferring Tickets to another event will also transfer Secure My Refund to the new event, though the cover will lapse three (3) months after the start date of the original event.
    13. You must read these General conditions of Secure My Refund, Our Refund Policy and the table below for full information on what We will and will not refund for each reason.
  3. Documentation required to apply for your refund

    1. Illness / Injury

      You will need to provide a medical certificate to Us confirming:

      1. You have or had an illness or injury
      2. the date it occurred; and
      3. that it prevented You from Attending Your Event.
    2. Pre-existing medical condition

      1. We will not refund if the details of Your pre-existing medical condition would normally prevent You from Attending Your Event.
      2. You will need to provide a medical certificate confirming:
        1. You have a pre-existing medical condition;
        2. the date it changed; and
        3. that it prevented You from Attending Your Event.
    3. Pregnancy complication

      1. We will not refund for a normal pregnancy.
      2. You will need to provide a medical certificate confirming:
        1. there was a complication;
        2. the date it occurred; and
        3. that it prevented You from Attending Your Event.
    4. Death of Immediate Family

      You will need to provide a copy of the death certificate.

    5. Public Transport Failure

      1. We will not refund if there is financial failure of any Public Transport company
      2. You will need to provide a copy of the notice of termination or disruption of the public transport (this can generally be found on the transport company's website).
    6. Flight disruption

      1. We will not refund if:
        1. Your flight is cancelled or postponed and You are entitled to compensation from the airline or another Paying Party;
        2. You were aware of the flight disruption prior to the date of the booked event and did not take reasonable steps to make alternate travel arrangements;
        3. there was financial failure of the airline; or
        4. the reason or purpose for which You booked Your flight to Attend the Event has changed or has been cancelled.
      2. You will need to provide a copy of:
        1. Your airline ticket; and
        2. the notice of cancellation from the airline.
    7. Government travel ban

      1. We will not provide you with a refund if:
        1. the travel ban is to control the spread of a Communicable Disease;
        2. Your government has issued travel advice or warnings but not a ban to the country where the Event is being held;
        3. Your government has issued an internal travel ban or lockdown affecting the area where the Event is located;
        4. You purchased the Tickets after the government travel ban was already in force or was reasonably foreseeable at the time of purchasing Your Ticket;
        5. Your visa has been declined or has not been obtained;
        6. Your Event has been cancelled or postponed because of a government travel ban or lockdown and You are entitled to a refund, credit or voucher from another Paying Party; or
        7. Your Event has been postponed or rescheduled, unless You can provide evidence that You are unable to attend the new date due to one of the reasons listed in these terms and conditions.
      2. You will need to provide confirmation from the relevant government agency's website verifying the travel ban to the country, or to the area where the Event is located.
    8. Mechanical Breakdown

      1. We will not refund if:
        1. You did not leave an adequate amount of time to travel to the Event; or
        2. You failed to make reasonable alternate travel arrangements to Attend the Event.
      2. You will need to provide a copy of the call out note from Your breakdown recovery service.
    9. Jury Service

      You will need to provide a copy of the Jury Service Notice.

    10. Court Summons

      You will need to provide a copy of the Court Summons.

    11. Home Emergency

      You will need to provide:

      1. a report from the fire service and/or police; or
      2. a copy from the submission of a claim to your home insurance company.
    12. Armed Forces & Emergency Services Recall

      1. We will not refund if:
        1. You were aware of or had scheduled work on the date of the Event, prior to purchasing the Tickets; or
        2. You made an unsuccessful request for annual leave for the date of the Event.
      2. You will need to provide a note from Your Commanding Officer or Line Manager to confirm:
        1. You were called into work or duty; and
        2. this was not Your original schedule.
    13. Adverse Weather

      1. We will not refund for adverse weather with no government agency warnings not to travel.
      2. You will need to provide:
        1. a copy of the travel warning from the government agency; or
        2. confirmation of relevant route closures.
    14. Relocated for Work

      1. We will not refund if:
        1. You are required to attend a business meeting and/or business travel; or
        2. You have been relocated for work for a period of less than three (3) months and you were aware of the business meeting, business travel or relocation prior to purchase the Ticket.
      2. You will need to provide a letter from Your current employer confirming:
        1. the Event will take place while You are relocated or on the same day as the business meeting and/or business travel;
        2. the date You were notified of the business meeting, business travel or relocation; and
        3. for relocation, the period of time which You will be relocated for.
    15. Theft of Ticket(s)

      1. We will not refund if:
        1. Your Ticket(s) can be replaced in advance, or on the day, of the Event; or
        2. Your Ticket(s) have been lost.
      2. You will need to provide:
        1. a police report or crime number to confirm the theft; and
        2. the email from Us confirming We are unable to replace/re-issue the Tickets.
    16. Changes to Examination Dates

      1. We will not refund if You failed the examination previously and had to re-sit.
      2. You will need to provide a copy of a notice from the examination body, school, college, university confirming the change of date.
    17. Emergency Circumstances

      1. We will not refund for anything which We consider is not intended to be included in this list of valid reasons for refund.
      2. You will need to provide any evidence requested by our Refunds Team to verify the emergency circumstances.
  4. Definitions

    The following words or phrases have the meaning shown below wherever they appear in bold in this document.

    Armed Forces - Naval Service, Marines, Army or Air Force.

    Attend - participate in, take part in, use, or be present at.

    Close Contact - means a person who is considered to be a close contact of an Infected Person at the time of the Event, in accordance with the rules of their local government.

    Communicable Disease - means any disease capable of being transmitted from an infected person or species to a susceptible host, either directly or indirectly, that has caused quarantines or restriction of movement of people.

    Doctor - A qualified medical practitioner registered and licensed with a recognised professional body. A doctor cannot be You or a member of Your family.

    Emergency Services - Police, Fire and Rescue Service or other Emergency Services.

    Event - The pre-planned and pre-booked service(s)/event(s)which You are to Attend.

    Immediate Family - Your husband, wife, partner, civil partner, parent, child, brother, sister, grandmother or grandfather.

    Organiser - The person, body corporate or other entity that organises Events on the Website for Buyers to purchase Tickets for.

    Paying Party - Any organisation or body, other than Sticky Tickets, who has a legal liability to pay for the failure of the service, against whom You have a right of refund for the Event.

    Purchaser/Buyer/You/Your/Yourself - A user that has created an account to access the Website who purchases a Ticket to attend an Event promoted by an Organiser.

    Refund Policy - means the refund policy, as amended from time to time, shown on the Website.

    Refunds Team - Our administrative team who act for Us as administrator of all refund applications under Refunds Policy

    Sticky Tickets/Company/We/Us/Our - We are the Booking agent with whom You made the Booking.

    Terms of Sale - means the terms of sale, as amended from time to time, shown on the Website.

    Ticket - means those items which grant the Buyer a right to Attend an Event promoted and conducted by an Organiser subject to the Terms of Sale and any express contractual terms imposed by the Organiser, including the sale of physical items.

    Ticket Seller's Agreement - means the agreement between Us and the Organiser, as shown on the Website, for the purposes of selling the Tickets.

    Website - means the website located at the URL: https://www.stickytickets.com.au/.

    All aspects of this document are subject to Australian law and the jurisdiction of the Australian Courts.

    Secure My Refund is an optional extra that You may elect to add when purchasing a Ticket. The terms and conditions contained in this agreement must be read in conjunction with Our Terms of Sale, Refund Policy, Privacy Policy and Ticket Seller's Agreement.